Last Updated Date: January 5, 2026

Return Policy:

You have 30 days from the purchase date (both online and in-store purchases) to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, and in new condition. All original tags, stickers, pins/special components (if applicable) need to be included for the return to be accepted.

How to Initiate a Return:

Purchases made in store can only be returned in store. Online orders must be returned through our online returns portal.

Online Purchases:

Visit our Returns Portal here and sign in with your order number and email address
Select the item(s) and reason for your return
Select the prepaid FedEx label to send the return back to us
Confirm and Complete
A copy of your packing slip and shipping label will be sent to your email address.

In-Store:

Bring the item along with the original receipt to any of our retail locations.
Our store associates will assist you with the return process.

Returning an item that was purchased as a gift (an item for which you are not the original purchaser), the refund will be issued as store credit. To receive store credit, you must provide:

The order number (found on the receipt).
Your name and email address (to apply the credit to your account).

Refunds:

Processing:

For online returns, you can expect a refund to be issued for your return within 10 business days of being received at our warehouse.
All refunds are processed back to the original form of payment, and will post within 2-3 business days depending on the financial institution.

Gift Returns:

o Items that were purchased in-store as a gift (an item for which you are not the original purchaser), the refund will be issued as a store credit. To receive store credit you must provide:
- The original order/transaction number (found on the receipt)
- Your name and email (to apply the credit to your New Era account)
o To clarify, this gift return option is only available for in-store purchases at one of our retail locations.

Cash Returns:

Cash refunds over $250 are handled at the store’s discretion. Refunds exceeding this amount may be issued by check.

Store Credit:

Will be directly linked to your New Era account email address.
Can be used in-store and online for eligible products.
Unless otherwise noted, store credit expires 365 days from the date of issuance.
Non-transferable; cannot be exchanged for cash. Any unused balance after expiration will be forfeited.

Damages:

New Era Cap stands behind the quality of our products.

If you believe an item you purchased directly from our site has a quality issue, please reach out to New Era Cap Customer Care (questions@neweracap.com).

Exceptions / Non-Returnable Products

Certain types of products cannot be returned:

· Gift Cards

· Custom, personalized, or special order items

· Sale product

· Items purchased at New Era Pop-Up events (ComplexCon, NBA All Star Weekend, etc.) unless stated otherwise

· Perishable goods (such as food, flowers, or plants)

· Personal care goods (such as beauty products)

· Hazardous materials, flammable liquids, or gases

We can only accept returns or inquiries for products purchased directly through neweracap.com or an official New Era retail store.

Items purchased through third-party sellers – including authorized retailers, stadium stores, other e-commerce platforms, or external retail locations – are not eligible for return or refund through New Era; see “Non-New Era Items Returned to New Era (Return-to-Sender Option)” below for how New Era may return such items back to you.

Exchanges

We do not process exchanges. If you need a different size, color, or silhouette, please place a new order and return the original item.

Price Adjustments:

We do not offer price adjustments or match prior promotions. Our releases and promotions vary by timing and availability, and pricing reflects those conditions at the time of purchase.

Other Terms:

Store Credit:

Cannot be combined with other promotional credits unless stated by New Era.
New Era is not responsible for lost, stolen, or unauthorized use of store credit. Please safeguard your account information.
A written copy of this policy is available upon request.

Non-New Era Items Returned to New Era (Return-to-Sender Option):
- How to Request: Email a written request to questions@neweracap.com with (i) your full name and return address, (ii) a description of the item, and (iii) proof of the date the item was delivered to you.
- Fees & Timing: New Era will provide an estimated fee to cover shipping, handling, and any other related fees and a link to remit payment. If payment is not received within 30 days of New Era’s fee notice, New Era may treat the item as abandoned and handle it in accordance with this policy.
- Condition & Safety: New Era may decline to return items that are unsafe, contaminated, illegal, counterfeit, or otherwise present compliance risks.
- Risk of Loss: Title and risk of loss for the item re‑transfer to the customer upon New Era’s tender of the item to the carrier. New Era is not responsible for carrier delays or loss once shipped.
- No Refunds or Exchanges: This Return‑to‑Sender Option does not create eligibility for a refund, exchange, credit, or any other remedy under New Era’s returns policy.

If you send back to New Era an item that was not purchased from neweracap.com or an official New Era retail store, New Era does not accept the item for return or refund. However, upon your written request received by New Era within thirty (30) days of the your delivery of such item, New Era may return the item to the customer, provided the customer pays all shipping, handling, and related fees in advance. If New Era does not receive your written request for return an item within thirty (30) days of your delivery of such item, New Era may dispose of such item.

Identification & Data Use:

We reserve the right to require and securely record information from a valid state or government-issued ID for returns. This information is solely used to help authorize returns and protect against fraudulent activity.

Policy Misuse:

If we identify misuse of our policies – including excessive returns, fraudulent activity, or purchasing for resale – we reserve the right to cancel orders or discontinue future transactions.

Questions? Contact us at questions@neweracap.com.

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