We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at questions@neweracap.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We only accept returns for products purchased directly through our website, www.neweracap.com. Products acquired from third-party sellers, including but not limited to authorized retailers, other e‑commerce platforms, or physical retail locations, are expressly excluded from the scope of the Return Policy and this Refund Policy. Customers seeking to return products purchased from such third-party sources must direct all inquiries and requests to the original point of purchase and are subject to the return policies of that seller.

You can always contact us for any return question at questions@neweracap.com .

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Additionally, all sales at New Era Pop-Ups (244 Lafayette, ComplexCon, NBA ASW, ETC) unless stated otherwise are final.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Pink Ripstop 9FORTY M-Crown A-Frame Snapback

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