Contact
We're still here to help, just in a different way. Phone support has been suspended at this time but you can still reach us by clicking the "Help" button in the bottom right corner of the page.
Monday - Friday: 9AM-5PM EST
Saturday - Sunday: Closed
For Media Inquiries: media@neweracap.com
For customer service issues please email: questions@neweracap.com or use the Help button on the lower right.
Holiday hours
Our Contact Center will be closed in observance of the following holidays:
01/20/25 - MLK Day
04/18/25 – Good Friday
05/26/25 - Memorial Day
06/19/25 - Juneteenth
07/04/25 - July 4th
09/01/25 - Labor Day
11/27/25 - Thanksgiving
11/28/25 – Limited Hours
12/25/25 - Christmas Day
12/26/25-12/31/25 - Limited Hours
01/01/25 - New Year’s Day